Free UK shipping on orders over £75 | Free UK returns and exchanges | International Returns and Exchanges

Policies


1. Payment

Cucur - Ethical Clothing accepts PayPal, Visa, MasterCard, American Express and Discover. Please note that you do not need a PayPal account to check out through PayPal. You can simply check out as a guest.

As all pieces are made to order, we will start working on your order once we received your payment. Please pay within three days of placing your order. If your payment is not received within three days of placing the order, the transaction may be cancelled. 
Please do not hesitate to contact us, if you experience any issues.

2. Shipping

We currently need up to 5 business days to create your garment. We send out all orders within 5 business days after the payment is received. All parcels are sent through Royal Mail.

Within the UK we ship orders of up to £69 of value first class. Orders of any higher value will be shipped first class signed for. The delivery usually takes 1-2 business days. 

International: We ship all orders through Royal Mail international tracked. This insures your order and provides you with a tracking number to follow your order. Depending on where you are delivery can take 5 to 21 business days.

Approximate delivery times:
Europe: 3 to 7 business days
North America: 5 to 10 business days
North Africa and the Middle East: 5 to 21 business days
Australia and New Zealand: 10 to 21 business days

FOR NON-EU RESIDENTS: Please note that your country might charge you Customs Duty before your package can be delivered or before you can collect it. The package is usually held in your local post office for you to collect.

All items ship to the address entered at the checkout, unless discussed otherwise.
If you like us to send an item as a gift, please let us know in the notes to buyer section at the checkout and the package will be sent to your preferred address. 

​If you have any questions or need any help with your order please don't hesitate to message us.

3. Refunds and Exchanges

We want to ensure that you are happy with your purchase. You can return or exchange your order within 30 days after receiving it. You may only return items unused and in the same condition they were in, when you received them. Please inform us of your intention to return or exchange as soon as possible. You can email us here or at info@cucur.co.uk. After that please send the item back to:

Cucur Ethical Clothing
4 Heath View
London
N2 0QA
UNITED KINGDOM

Once we receive the item, we will issue a full refund or send out your new item at our expense. 
​We offer free UK returns and exchanges. If you are in the UK please keep your shipping receipt, so we can refund you the postage cost via Paypal or Bank Transfer. 

​Please do not hesitate to contact us if you have any question or if you are unhappy with your purchase. We are constantly striving for improvement and appreciate your feedback.

4. Seller Information

Opening hours: 

Mon - Fri: 9:00 - 19:00
Sat: 9:00 - 17:00
Sun and Bank Holidays: Closed
Time zone: GMT+1

If you contact us within the opening hours above, we will respond as soon as possible on the same day. If you write us outside of these hours, please bear with us until the next business day.

Stella Sharafi
4 Heath View
London
N2 0QA
​UNITED KINGDOM 

info [!at] cucur.co.uk